FAQ’s

How long does shipping on an online order take?

Orders generally take 2-3 business days to be packed up and leave in the mail (though we do try to get them out asap). Postage time will depend on the option you choose: Standard mail can take anywhere up to 10 business days even within Victoria sometimes so if you need your order urgently we recommend Express Post.

PLEASE NOTE:  when selecting Standard/Product Shipping there is no tracking function available. Unfortunately mail misplaced by Australia post are out of our control and can be replaced at the customers cost.

Do i need an appointment to come in and see you?

You can come to visit us in store anytime during business hours, however on a Saturday if you would like to come in for a consultation we do book appointments. If the store isn’t busy we are more than happy to see you without an appointment otherwise those who have booked in will take priority. To make an appointment call the store on 9374 1231, we don’t book appointments via email.

Can I buy paper and envelopes in packets?

All the paper, card and envelopes we sell in store are sold individually but because we buy in bulk, that saving is already passed onto our customers. This means that you only have to buy the exact quantity you need and no more! It also means that you can buy a couple of tester sheets and see if they are compatible with your home printer.

What if I’m not good with computers but still want to make my own invitations?

In this case the perfect option for you would be to Self Assembly.With this option we will take care of all the designing, printing AND cutting for you. All that’s left will be for you to assemble them. We’ll give you everything you need to get the job done, and show you how to do it like a pro! It’s the perfect option for those who want an extravagant invitation.. without the extravagant price tag!

Do you only do wedding invitations?

No, we do any occasion you can think of! And we can personalise your entire stationary set. Everything you may need from the start of planning your special occasion to the end. This includes (but isn’t limited to) save the date cards, acceptance cards, gift suggestion cards, accommodation cards, place cards, bom tags, seating charts, order of service booklets, thank you cards and more!

How long does it take?

At The Right Invite we work on a booking system so first in best dressed! We are generally booked out 4/5 weeks in advance, but we try our best to accommodate our clients so if you don’t have quite that long, then we’ll see what we can do for you!

We also have a range of Quick Invites that can be ready for you to collect within just 3-5 business days. Just come in store with your wording and we’ll do the rest.

Do I need to bring my wording and guest list to book in invitations?

Don’t worry; this information is not needed straight away! Once you’ve booked in your invitations we’ll email through wording help and a guest list template. All you need to tell us on the day is a rough estimation of how many invitations you’ll need. We’ll update your invoice once we get your final guest list.

Do I have to choose from a design in store?

Absolutely not! The folio’s are there to offer you a range of examples but you can alter them as you like. You can take the size of this one, with the colours of that one and the font’s from another one!

We can even make up a custom design for you if you have something extra special in mind. Just come in store and speak to our friendly staff. Be sure to bring any pictures you have along with you.